I attempt to lead a life without bitterness or cynicism, but apparently I have some glaring genetic impairment that makes a life without acrimony nigh well impossible. The deal is thus: I bought an HP laptop in March 2007 and recently it ceased to turn on due to a design flaw. Naturally the warranty expired 03/2009. I did notice on the HP website that my computer had a recall due to this design flaw, but they’re only willing to fix it if your computer is under warranty. They could fix it for $400 (they’ll even cut 40% off that price!), which I said no to. I still haven’t decided if I should fix it or not (Should I spend more than it’s worth to fix it?), or if I should just go buy a new one and start fresh.
I guess what this gripe boils down to is that I find it uncalled for that I, a loyal customer, should suffer the ramifications of their design flaw. If I had somehow broken the computer, I would be willing to own up to my error and have it fixed, but since I am not at fault, I feel stalled in my decision making process. Logically I know HP doesn’t give two craps if I fix it with them; take it to an outside expert; or just buy another computer from another company, but the hell of it is that I care. It’s not even about the money to me, it’s more about having a known design flaw, admitting it, but only helping those within their warranties. All I want is for them to take full responsibility--not partial--but full because it’s the right thing to do, and at the end of the day, they’re the type of company that does the right thing.
2.12.2010
2.03.2010
A new love most beguiling.
I’ve recently come across a band called Mumford & Sons, and have decided they’re for whom my heart beats (literally when listening to them whilst exercising). I haven’t been this excited about a band since Okkervil River/Josh Ritter circa 2005. Banjo! Mandolin! Double Bass! They have it all!
Don’t believe me when I say they’re awesome? Check it out for yourself:
http://www.youtube.com/watch?v=_KCg_QEHtkY
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