Dear [Customer],
Thank you for your order with [store] Your order is processing and nearing completion. It is scheduled for shipping by our team on 09/02/2010
Shall revert with the shipment tracking information of your order at the earliest.
To [Store] orWhomever Receives This,
I just reviewed your latest email stating that my dress is in the process of nearing completion, and ought to be shipped out by the 2nd of September, which inundated me with questions relating to your policies. On your website, it clearly states that all items, standard or customized, are shipped within three days, and arrive within seven; however, I ordered my dress on the 21st of August, and by your policy, I should have received it on the 28th of August. Understandably, your company might not operate on the weekends, thus my order wasn't put in until Monday, the 23rd. Again, by your policy, it should have arrived today (the 30th). After rereading old emails I received from your company pertaining to my order, I found no indications that my dress would be tardy.
I went with your company because I held your mission statement in esteem and believed your company to have a fast turnout rate; however, I’ve found your turnout rate might not be as ostensible as previously supposed. Alas, I ordered this dress to wear as the Maid of Honor in my sister’s wedding, yet it doesn‘t look as though that‘s going to be a possibility. I am not asking that you annul my order, as I still desire the dress, yet I would like to better understand what went amiss concerning my order. Whether the problem stems from my lack of comprehension where your policies are concerned, or if my order landed in limbo and got delayed, I would value a reply to make a more informed decision regarding your company for future prospects.
Sincerely,
[Customer]
Dear [Customer]
Thank you for your email
We are very sorry that we have not lived up to your expectations of us and will do our best to make amends
We are experiencing a delay in procurement of the transition fabrics that we are currently offering. The colors as you may have noticed are new and are hence very much in demand at the moment. A long delay in receiving these fabrics has caused the delay in processing some of our orders.
It is not going to be much consolation to you, but this just does not happen at [store]. We understand exactly where it leaves you and we apologize.
Kindly bear with us and allow us this added time in processing your order and shipping it to you. As a token of our apologies for the delay and any resultant inconveniences, we are refunding the shipping charges in full to you. Request you to kindly accept it.
The refund alongwith the transaction details will be emailed to you before the day end.
Assuring you of better services in the future
Warm regards
[Store]Dear [Store],
Thank you for your explanation of the situation. I truly appreciate the time you took to explain the delay, as well as offering to waive shipping fees. Sadly, I’m in the position of needing the dress by Sept. 10th , at the latest, for my sister’s wedding, and if that isn‘t feasible, I will need to cancel my order and look elsewhere.
I’m not making that statement to bully you all, as I really wanted that particular dress, but I’m in a major bind.
f at all possible, could the dress be shipped overnight, or second day air rather than waive the fee?
Thank You,
[Customer]
Dear [Customer]
Thank you for your understanding.
We are happy to inform you that our fulfillment center has shipped your order on 9/02/2010, and the UPS tracking number is 1[blah]. If you would like to track this consignment, please type this URL provided below :
As per the regular transit time, your order should be delivered to you by Monday (09/06). We are sorry we are unable to offer you the Overnight / Second day air options since all our orders ship from our manufacturing facility in India.
Thank you for your patience and cooperation.
Best regards
[store]
Dear [Customer]
Thank you for Shopping at [store]
Our fulfillment center has shipped your order on 9/2/2010, and the UPS tracking number is [blah]. We will continue to track your consignment till it reaches you, and will keep you informed of the progress.
Thank you
[store]Hello [Store],
I've been checking the status of my dress with the UPS tracking number provided, and I'm starting to get stressed out. Saturday the dress appeared to be in Hong Kong; however, when I checked it today it stated that it was still in Chennai, India. According to the UPS website, at10:30 pm EST, the package wasn't released through the clearing agency because it needed document inspection. It also said that the delivery date was rescheduled, but it didn't list when exactly that will happen. So my questions to you are thus: what's the deal with the documentation? Furthermore, if the dress ever gets out of the motherland, will it run into the same problems elsewhere concerning documentation, and do you have any way to see when the rescheduled delivery date is? When I looked for the delivery date it didn't list one, but I really need this dress by September10th. For my sister's wedding. In which I am the maid of honor. No pressure though.
Fun fact: I order the dress two weeks ago, which means that's how long you've probably been hitting your head against a wall for having drawn me to represent.
Sincerely,
[Customer]